Sample: Reason For Escalating: -No Answer - Calls directed to VM
Same issue for not confirming whether the number is the same with google or yelp, Here we also need to document what does the IVR or Voicemail is saying for your notes to be complete, and will no be marked down for not being clear and thorough (3.1) moving forward. (Update 04/05/2017) |
Sample: * Sample 1 Reason: NO ANSWER * Sample 2 Reason: The phone just keeps on ringing. * Sample 3 Reason: Repeated rings but merchant is open.
(Update 04/04/2017) |