CLAIM DISAPPEARING UPON PLACING THE ORDER

THIS IS AN URGENT AND IMMEDIATE IMPLEMENTATION

REASON:

  • ORDERS ARE BEING PREPARED when the job is already cancelled, thus not picked up by courier.

DISPOSITION:

  • Teammates already placed the order, got the ready time when claim/job suddenly disappeared from Workbench, IMMEDIATELY INFORM leads or CAs.

a. could be the customer cancelled their order
b. courier took the order (and probably place it himself)

  • if customer cancelled, we need to call back merchant to immediately cancel the preparation of the items and avoid orders not being picked up leading to escalations.
  • or if courier took the order, at least inform him that the order is ready in XX minutes.

YOUR ACKNOWLEDGEMENT WILL BE ACCOUNTED FOR

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