- In the light of the new workbench EJ Codes, the following:

  • There will still be a free-text-field -for now. Please note that the "Submit: Button will not appear until a note is entered in this EJ reasons.
  • If accidentally selects the wrong EJ reason, s/he can return to the full list by clicking on the reason button again.
  • In case of "Submit and enter ready time" Button is selected.
  • Fax/Tablet hardware issue EJs will required a ready time going forward. In the case that the ,merchant is experiencing hardware issue and refusing to take the order, agent should escalate as "Merchant Refused Order" and relay the hardware issue in the free text field.
  • (Updated: 02/17/2017)
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