NEW OMNI DISPOSITIONS

Please use appropriately and accurately. Effective immediately (Jan 23, 2017).

  • Refesh your OMNI
  • You should see the following new dispositions that replaced Disconnected Calls:
  • NR (Not Ringing)
  • RNA (Ringing No Answer)
  • IVRNR (IVR Not Responsive)
  • IVRNO (IVR No Options)
  • MHD (Merchant Hang Up, Disconnected)
  • (Updated:01/23-24/2017 )
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