SNOOZE TIME (MERCHANT NOT TAKING ORDER EJ)
  • IT WILL BE NOW 2-MINUTES OF TRYING TO REACH OUT TO THE MERCHANT (Ringing, Not picking Up Only), BEFORE ESCALATING TO __MERCHANT NOT TAKING ORDERS INSTEAD OF 4-MINUTES.
  • There is no change for the process when put on hold. still the same protocol of 4-Minutes.

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